The Background of Reflex Protect
What if someone in the church becomes violent? They may have entered intending violence, or it could have developed from a situation. Maybe verbal de-escalation wasn’t enough. Now what can you do to end the violence and protect lives without endangering others nearby? One person escaped by chance being a victim in a mass shooting. Asking, “What can I do?” has resulted in a non-violent defensive product.
In the Bible
O my God, in you I trust; let me not be put to shame; let not my enemies exult over me (Psalm 25:2).
And the Lord's servant must not be quarrelsome but kind to everyone ... correcting his opponents with gentleness (2 Timothy 2:24-25).
When a man's ways please the Lord, he makes even his enemies to be at peace with him (Proverbs 16:7).
A Day of Horror
July 1, 1993, a typical summer day in San Francisco, was the Thursday before the Independence Day weekend. This year, for the families, associates, and friends of nine persons, instead of celebration, this holiday would be a season of mourning. For those of another six persons, this began a time of care, healing, and recovery. A man with failed and failing businesses opened fire in the Pettit & Martin (P&M) law office suite at 101 California Street, shooting fourteen persons then himself. Eight of the victims plus the gunman died that day. One victim died a year-and-a-half later from his wounds, bringing the death toll to nine plus one.
The killer stepped from the elevator in the center of the 34th floor. He took off his suit coat, inserted ear plugs, took three handguns out of his valise, and went down the corridor to the conference room, where a deposition was being taken. In a hail of bullets, he killed two and wounded three. The fatalities included the person giving the deposition (Jody Jones Sposato) and her lawyer (Jack Berman). Wounded were another P&M lawyer (Charles Ross), a local court reporter (Deanna Eaves), and a lawyer for the firm representing another party in the deposition (Sharon Jones O'Roke). He then shot two men in an office adjoining the conference room. Allen J. Burke died that day, Brian F. Berger died eighteen months later from complications.
John Scully, a P&M lawyer who was in another office, rushed to the stairs and down to the next floor where his wife Michelle, also an attorney, was in the P&M law library. He told her of the shootings and they rushed into the hall to head down the stairs. While in the hall, the killer stepped out of the stairwell. John backed Michelle into a corner and shielded her with his body. The shooter killed John but only wounded Michelle. As he was dying he told her, "I love you." On that floor another lawyer (David Sutcliffe) was also killed.
The gunman descended the stairs to the 32nd floor where he killed two employees of an investment management firm - the Trust Company of the West - (Shirley Mooser and Donald "Mike" Merrill), wounded a third (Victoria Smith), and killed a visiting legal secretary (Deborah Fogel). Back in the stairwell, the murderer saw police coming up and committed suicide.
Seeing a Need
Joe Anderson, a P&M lawyer, was across the street on business. It was there he found out that several of his colleagues were dead or wounded along with others. He's certain that if he had been in his office, next to Burke and Berger's, he would have been killed. There was no way he could have neutralized the shooter and no place to hide fast enough.
Two years later, the law firm dissolved and Anderson moved on. All the while, the question of how to protect one's self against violence stayed in his mind. Increasingly, concealed carry weapons (CCW) were being promoted as a deterrent and a defense against sudden attacks. However, firearms, including CCW, were not allowed in many places, either by law or by the preference of business and institutions. Also, not all attacks are deadly, thereby ruling out the use of deadly force as a response in those situations. Topping this off, the most promoted non-lethal weapon, pepper spray, was increasingly regulated because of adverse effects on some people. There had to be a way!
Meanwhile, mass killings became more frequent in businesses, schools and churches, as well as in public places, and violent outbursts continued to be a problem in mental health care institutions. This increased the urgency of an answer to the question.
A New Solution
Joe Anderson came into contact with Steve Mangold and his new delivery device for defensive spray. Named Reflex Protect, the spray head was designed to shoot a narrow stream of defensive contact irritant a long distance.
The content was also a new product. Called Presidia Gel, based on the active ingredient of tear gas. However, instead of inflicting its discomfort on everyone nearby, the gel form could be fired in a pinpoint stream, narrowing the target area to one individual, even in a crowd. Problems with oleoresin capsicum (OC) - also known as "pepper oil" - were leading law enforcement and security providers back to tear gas, which has been used by the military and police since the 1960s and is the ingredient of the original Mace. They also developed Reflex Remove as a decontaminant to clean Presidia Gel off a subdued subject, ending the discomfort (this makes the product more humane).
In 2016, Anderson, a native Montanan, met Mangold, also a Montanan, and partnered with him to found Reflex Protect (the company) in Missoula, Montana, to promote, market, and distribute Reflex Protect with Presidia Gel. A major market for Reflex Protect is healthcare, especially in the psychiatric units of hospitals and in mental health institutions. In a white paper, a chart - "Violence against workers by occupation" - shows that psychiatric aides are those most likely to suffer injury from intended violence while at work. Other markets are corrections, law enforcement, schools, homes, government offices, businesses, and churches.
This is sold not only from their website, ReflexProtect.com, but also on Amazon. All of the products are available from the firm's webstore. These include Reflex Protect Pocket 1.9oz, Reflex Protect Personal 2.5oz, Reflex Protect Industry 5oz, Decontaminate Solutions, Inert Training Units, and Accessories. The accessories are a docking station, a mounting plate for busses, and practice targets. On Amazon, only the Reflex Protect 2.5 oz Self Defense Spray and the Reflex Protect Pocket 1.9 oz Personal Defense Spray are listed at this time.
Reflex Protect also provides training in the use of their products at two levels. Reflex ProtectTraining and Reflex ProtectTactical.
Reflex ProtectTraining has courses for schools, hospitals, churches, businesses and non-law enforcement government entities. The courses include:
- Active Shooter Response Course
- Reflex Protect® User Training
- Combination Course
- Train the Trainer
- School Trainer
- Healthcare Trainer
Reflex Protect Tactical is training for law enforcement officers. This is conducted by Tactical Defense Training, Inc. Those completing the program are certified for the police use of Reflex Protect and Reflex Remove.
On Amazon, three customers rated the Reflex Protect Self Defense Spray. All were positive, two 5-stars and one 4-stars.
The company received a testimonial letter from the security director of a hospital in Washington State. Here's a summary of the account:
A patient somehow acquired a weapon. Using it to threaten a nurse and other staff, he demanded they help him escape.
An orderly managed to alert security. The responding security officer fired Reflex Protect at the patient's face. The patient dropped the weapon and covered his face. He was secured by the officer, who then cleaned off the Presidia Gel with Reflex Remove.
Following this article is a series on verbal de-escalation. Most of the time de-escalation works, successfully restoring calm and avoiding violence. Sometimes, however, the subject becomes violent. Reflex Protect can stop the violence without harming the subject.
There Is More
April's Back from the Brink articles on Verbal De-Escalation are "Seeds of Disruption" (What Causes Disruptive Behavior?) and "Cooling Heated Tempers" (Using Verbal De-Escalation to End Disruption). The Lessons Learned from Church Shooting Incidents article is on the 2003 Turner Monumental AME Shooting.
- Cocopuffberman (username, original contributor) to Mysticair667537 (username, latest contributor), "101 California Street shooting," Wikipedia, April 22, 2006 through January 29, 2021, [https://en.wikipedia.org/wiki/101_California_Street_shooting], accessed March 12, 2021.
- Tim O'Rourke, "The 101 California shooting, a blood-soaked day in SF," San Francisco Chronicle, July 2, 1993 [https://www.sfchronicle.com/chronicle_vault/article/Chronicle-Covers-The-101-California-shooting-23-8330249.php].
- Personal communication from Reflex Protect co-founder Joe Anderson, March 17, 2021.
- "CS gas," Wikipedia [https://en.wikipedia.org/wiki/CS_gas].
- "Mace (spray)," Wikipedia [https://en.wikipedia.org/wiki/Mace_(spray)].
- "About Us," Reflex Protect [https://reflexprotect.com/pages/about-us].
- "Healthcare White Paper," Reflex Protect, [https://cdn.shopify.com/s/files/1/2359/3295/files/RP_HEALTHCARE_White_Paper_2020.pdf?v=1604481576], page 4.
- "Reflex Protect Self Defense," Amazon, "Reflex Protect 2.5 oz Self Defense Spray" [https://www.amazon.com/Reflex-Protect-Self-Defense-Spray/dp/B08DDGWGHJ/], "Reflex Protect Pocket 1.9 oz Personal Defense Spray" [https://www.amazon.com/Reflex-Protect-Pocket-Personal-Defense/dp/B0881X1YYH/].
- Reflex Protect Training, Reflex Protect [https://reflexprotect.training/].
- Reflex Protect Tactical, Reflex Protect [https://reflexprotecttactical.com/]; Course listing [https://reflexprotecttactical.com/trainings/].
- Tactical Defense Training, Inc. [http://tacticaldefensetraining.com/].
- Director of Security, St. Peter's Hospital, Olympia, Washington, the account of a successful use of Reflex Protect and Reflex Remove in a mental health situation; received by email from Reflex Protect, March 19, 2021.